General terms and conditions of reservation and cancellation at Holiday Linnunlahti starting from 18th of April 2014

  1. SCOPE OF APPLICATION AND SPECIAL TERMS AND CONDITIONS

These terms and conditions apply to accommodation reservations made by private persons, unless a special agreement has been signed. However, these terms and conditions do not apply to reservations made by private persons if the reservation is made for a group of more than 10 people.

The hotel is entitled to use special terms and conditions different from those stated here if such use is justified due to public holidays, special events hosted at the hotel, seasonal variation or additional services related to the accommodation, or if the price-specific terms and conditions do not specify otherwise.

  1. RESERVATION AND CONFIRMATION

When making a reservation, you must state your name, home address, time of arrival and departure, and method of payment. The reservation is binding to the hotel once it has been confirmed orally, in writing, or by other means such as e-mail, and once a reservation number has been provided to you. The hotel may place conditions on the reservation, such as compliance with certain rules, a reservation fee, or confirmation of the reservation by credit card.

  1. ARRIVAL AND DEPARTURE

The room is available from 4:00 p.m. on the day of arrival, and it must be vacated by 12 noon on the day of departure. The hotel may specify different check-in and check-out times.

  1. CANCELLATION AND NO SHOW

Unless otherwise agreed when making the reservation or unless there are other conditions on the selected rate or reservation time, a reservation must be cancelled by 6:00 p.m. on the day of arrival.

In the event of no show, Holiday Linnunahti is entitled to charge you for one night including taxes and any other additional services included in the reservation.

If you cancel a booking of several days, under two days before and we can’t re-sell it again, hotel have rights to charge the whole price.

You are entitled to cancel the reservation without any cost and your reservation fee will be reimbursed in full if the reason for the cancellation is your or your family member’s serious illness, serious accident, death, or another unexpected and serious incident. “Family member” refers to your spouse, child, parent, parent-in-law, sibling, grandparent or the travel partner who was going to share the room with you. You will need a reliable document such as a medical certificate as evidence of the reason for cancellation. In any event, the hotel is entitled to deduct administrative charges from the sum refunded.

  1. EARLY DEPARTURE

If you leave before the agreed day of departure, you must notify the hotel by 6:00 p.m. on the previous day. If you have reserved a room for several nights, you must pay the agreed price for the remaining time, depending on the pricing of the product. Change in the time can also change the total price for the accommodation.

  1. FEES AND CHARGES

All hotels accept the most common payment cards (not diners). However, hotels have no obligation to accept foreign currency, vouchers, cheques or payment cards unless the hotel has offered to do so. Companies must ask possible billing in advance.

Unless the room has been paid for in advance, you must pay for your room in cash or by credit card upon arrival. The hotel is entitled to request international credit card holders to provide credit card details for a pre-authorised payment. The hotel may use the pre-authorisation to charge a booking fee defined by the hotel, which will be deducted from the final hotel bill.

  1. THE HOTEL’S RESPONSIBILITY FOR YOUR PROPERTY

You are personally responsible for your luggage unless the hotel has agreed to store it for you. If the hotel does not accept responsibility for luggage left for storage, the hotel must separately inform you of this.

Holiday Linnunlahti is not responsible for any damage to or disappearance of vehicles parked in the hotel’s parking garage or parking lot, or property left inside the vehicle. It’s good to keep cars locked on the parking area.

  1. THE HOTEL’S RESPONSIBILITY FOR YOUR PROPERTY

You are personally responsible for your luggage unless the hotel has agreed to store it for you. If the hotel does not accept responsibility for luggage left for storage, the hotel must separately inform you of this.

Holiday Linnunlahti is not responsible for any damage to or disappearance of vehicles parked in the hotel’s parking garage or parking lot, or property left inside the vehicle. It’s good to keep cars locked on the parking area.

  1. CUSTOMER’S LIABILITY FOR DAMAGE

As a customer, you are responsible for any damage that you, your guest or your pet intentionally or negligently cause (e.g. by smoking in the room) to the hotel room or other hotel premises, hotel furniture or other equipment, or to other hotel customers or their property.
Liability for damage is determined in accordance with general damage liability principles.

Customers is good to inform any damages or need right away. In that case there wont be any misunderstanding about liability.